E-mail templates
Overview
Manage system E-mail templates that are used for approval and manual tasks. Create and manage custom E-mail templates that can be used in send E-mail activities in the workflow for a service.
| Attribute | Description |
|---|---|
| Identifier | Unique name of the template |
| Current Language | Translatable content, for email template the Subject and Body supports translation. |
| Name | Name presented in admin web |
| Subject | Email Subject |
| Body | Email Body |
| Send as html | True/False |
You can include variables from your workflow by enclosing the variale name with curly brackets {VariableName}. You can also include the following system variables.
| Variable | Example |
|---|---|
| {System.Task.Id} | y_5A26E95UCc34yiEzn5YA |
| {System.Store.Url} | https://portal.zervicepoint.com/MyStore |
| {System.Service.DisplayName} | My Service |
| {System.Service.Name} | MyService |
| {System.Service.Identifier} | MyService |
| {System.Service.Id} | 12345 |
| {System.ServiceOwner.Email} | serviceowner@example.com |
| {System.ServiceOwner.Username} | serviceowner |
| {System.ServiceOwner.Name} | Service Owner |
| {System.Requester.Email} | requester@example.com |
| {System.Requester.Username} | requester |
| {System.Requester.Name} | Requester |
| {System.Receiver.Email} | receiver@example.com |
| {System.Receiver.Username} | receiver |
| {System.Receiver.Name} | Receiver |
| {System.Order.OrderDate} | 1/1/2019 12:00:00 AM |
| {System.Order.Quantity} | 1 |
| {System.Order.MonthlyCost} | 10 |
| {System.Order.Cost} | 5 |
| {System.Order.CorrelationId} | 21449f92-335c-4037-b1f3-4d7a80b70532 |
| {System.Order.Id} | 1234 |
System E-mail Templates
The following system template are used for approval/task activities if a notification is set to be sent, but no custom template is used. You can modify the system templates but not delete them.
- ApprovalTaskCreatedAssigneeNotification
- ApprovalTaskReminderNotification
- ManualTaskCreatedAssigneeNotificatoin
- ManualTaskReminderNotification