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Release date: 2019-05-20

Always backup the Zervicepoint database before upgrading! If you experience an installation failure you must restore the database before continuing.

JavaScript DOM manipulation deprecated

In this release there are warning messages to the JavaScript console log when the ZApi functions GetElement, GetContainer, GetElement and GetContainer are invoked. If you have cases where you need to manipulate the DOM, check our Migration guide.Migration guide

Multi-tenant upgrade

This release contains no changes in Provisioning System or Client Web Service.

Install.cmd file no longer required

This release includes a completely new installer. This means that you no longer need to use the old Install.cmd file. The installer is however compatible with install.cmd should you wish to continue using it. If so, always use the file included in the latest release.

New requirement

There is a new software requirement. .NET Framework 4.6 or above is required. Please update accordingly before upgrading to this Zervicepoint version. It is needed because we have started to support SQL server 2017. Note: .NET 4.6 might cause unpatched Service Bus 1.1 for Windows server to become unresponsive

New features

It's now possible to add information to the Front page in the New UI. Before it was not possible to configure this page but it is now possible to edit the page in the administrator web the same way you can configure other pages. By adding a text block you can create your own front page look. The content that can be displayed is very customizable and it is possible to use HTML-tags and style to create the perfect look or use the built-in functions on the text block.

Front page overview Front page edit Front page implementation

Changes in the Zervicepoint Installer

This release has no changes in the Zervicepoint Installer.

Issues corrected

Issue key Summary
ZSD-4688 Grouped activities - conditional expressions do not work correctly
ZSD-4691 [New UI] - Datepicker component is broken when client has touch-screen

System requirements and Documentation

You can find system requirements, documentation and knowledge base articles in our wiki here. Read about important information and breaking changes here. You can also have a look at our product site at

Providing feedback

If you would like to provide feedback or make a suggestion, please post a New Feature request in our service desk accessible from

If you would like to report an issue with Zervicepoint, please visit our service desk accessible from

Help the Zervicepoint documentation team ship the kind of product information you need most by giving us your feedback and comments. Submit your documentation feedback through our service desk accessible from

Known Issues

This section provides information about issues with Zervicepoint that were known at the time of writing this document. These issues may not appear in the product documentation, and in some cases may contradict existing product documentation. Whenever possible, these issues will be addressed in later releases.

Issue Summary
ZSD-4698 Wrong form is loaded when opening a service
ZSD-4696 [Person Lookup] Service can't be reached after new TLS 1.2 requirement
ZSD-4694 [NewUI] Date picker loses focus when trying to edit a date
ZSD-4692 [AdminWeb] - Publish from grouped activity overwrites process properties
ZSD-4677 "Incorrect field value format" when you save a task (unrestricted dropdown)
ZSD-4676 When copying form, you can't remove variabels, only sections
ZSD-4665 [New UI] - When searching in clientwebservice åäö gets removed before reaching datasource
ZSD-4654 TextBlockRTF syns inte i forms som bara används i task activity (New UI)
ZSD-4645 Runspaces are created on each search in dropdowns, resulting in runspacecreation not working
ZSD-4639 not displaying correctly in Mobile browser
ZSD-4621 Activity feed shows wrong time in Safari
ZSD-4620 [NewUI] Image border bug
ZSD-4590 DateTimePicker does not allow manual date entry in table page
ZSD-4585 Quantity issue
ZSD-4565 [IE] When using long text on a Page with does not line break
ZSD-4564 The menu in mobile is buggy when expanding and collapsing categories, making it impossible to scroll in certain conditions.
ZSD-4563 When favoriting a service on mobile, the current service is reloaded. This empties filled in forms.
ZSD-4534 [Old UI] When a service contains an empty form section no table actions works for that service
ZSD-4454 [newUI] Dynamic dropdown with category doesn't present value correct in approval form
ZSD-4391 Mobile GUI bug in Service Selector
ZSD-4378 [ZervicePoint Mobile] Pages does not show up in navigation menu
ZSD-4374 [CRM Plugin] Fix TLS 1.2 support in CRMManagement.psm1 row 37
ZSD-4352 [New UI] Datetime picker push down below footer
ZSD-4282 [Old UI] Create service from user web, changing cost and monthly cost behaves weird
ZSD-4119 jquery.zfileupload.js följer inte IIS-inställningen
ZSD-3727 [NewUI] DropDown (not searchable) with Search function in provider returning nothing will say "Type to search" in new ui
ZSD-3710 Changing case in post-deployment scripts in Localization database doesn't change value in web
ZSD-3708 ServiceTiles have one white pixel border in Chrome
ZSD-3394 It's possible to delete used task form
ZSD-3317 [Old UI] Dropdown and multi checkbox default value does not show in admin web order details variable list when field is readonly
ZSD-3316 [Old UI] Service-selector default value does not show in variable list in admin web when field is readonly
ZSD-3305 Service selector close drop down directly in IE11 when there are many services
ZSD-3303 .disable() in old UI does not disable fileField when it has value
ZSD-2653 [OldUI] Not possible to multi quick approve approval and manual tasks for services where form contains required fields
ZSD-2652 iframe (allowed) tags are not safe in infoblocks (admin web)
ZSD-2650 Delayed validation in userweb setup form doesn't show validation message for fields
ZSD-2644 Error message in PopulateServiceSelectorDetails is wrong
ZSD-2640 Get-ZPCategoryTree returns system pages as well as pages