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Release date: 2019-02-28

Always backup the Zervicepoint database before upgrading! If you experience an installation failure you must restore the database before continuing.

JavaScript DOM manipulation deprecated

In this release there are warning messages to the JavaScript console log when the ZApi functions GetElement, GetContainer, GetElement and GetContainer are invoked. If you have cases where you need to manipulate the DOM, check our Migration guide.Migration guide

Multi-tenant upgrade

This release has no changes to Provisioning System or Client Web Service.

ZervicePoint PowerShell Management

There are new functionality in Powershell Management see below for details.

New install.cmd file in this release

This release has no changes to install.cmd, but you should switch to the new install.cmd file that was introduced in 1.18.1829 and is included in all subsequent releases, if you haven't already.

New requirement

There is a new software requirement. .NET Framework 4.6 or above is required. Please update accordingly before upgrading to this Zervicepoint version. It is needed because we have started to support SQL server 2017. Note: .NET 4.6 might cause unpatched Service Bus 1.1 for Windows server to become unresponsive

New features

Feature Description
Default variable values Adds the possibility to assign default values to string variables so that if no value has been submitted from the form when user places an order, the default value is used in the workflow.

Changes to Zervicepoint PowerShell Management

This version of Zervicepoint introduces a few new cmdlets designed to create, update and delete stores.

For examples on how to use these cmdlets, see How to create and manage stores with Zervicepoint Powershell Management

Cmdlet Description
Get-ZPStore Retrieves one or more stores
New-ZPStore Creates a new store
Set-ZPStore Updates an existing store
Remove-ZPStore Deletes a store
New-ZPCertificate Creates a new certificate that can be used for data and token signing
New-TrustedIssuer Creates a new TrustedIssuer object to use with the TrustedIssuer parameter of the New-ZPStore cmdlet

Issues corrected

Issue key Summary
ZSD-4396 Searchtext in dynamic dropdown does not have a swedish translation
ZSD-3763 [NewUI] Service that is hidden shows up in "recommended for you" if recommended
ZSD-4403 UI bug in 1.20.2076
ZSD-4469 [New UI] Catalog is expanded by default in mobile menu.
ZSD-4472 [NewUI] Thumb-nail is not selected as first picture in photo gallery
ZSD-4369 [Table Page New UI] When returning null from powershell table page throws error
ZSD-4390 When two people save the same process, multiple published versions are created
ZSD-4473 Bound Grouped Activity parameter is assigned the variable's initial value, not the current value
ZSD-4481 Clear-ZPUserProfile did not work with -Id parameter
TZP-4183 Get-ZPOrderParameter fails when process contains no variables

System requirements and Documentation

You can find system requirements, documentation and knowledge base articles in our wiki here. Read about important information and breaking changes here. You can also have a look at our product site at

Providing feedback

If you would like to provide feedback or make a suggestion, please post a New Feature request in our service desk accessible from

If you would like to report an issue with Zervicepoint, please visit our service desk accessible from

Help the Zervicepoint documentation team ship the kind of product information you need most by giving us your feedback and comments. Submit your documentation feedback through our service desk accessible from

Known Issues

This section provides information about issues with Zervicepoint that were known at the time of writing this document. These issues may not appear in the product documentation, and in some cases may contradict existing product documentation. Whenever possible, these issues will be addressed in later releases.


We have seen some issues using Internet Explorer in the administration portal in this release. This is currently being investigated.

Issue Summary
ZSD-4480 [New UI] Clearing time in a datepicker is also clearing date
ZSD-4454 [newUI] Dynamic dropdown with category doesn't present value correct in approval form
ZSD-4440 Get-ZPOrder does not get all orders by name
ZSD-4391 Mobile GUI bug in Service Selector
ZSD-4378 [ZervicePoint Mobile] Pages does not show up in navigation menu
ZSD-4352 [New UI] Datetime picker push down below footer
ZSD-4119 jquery.zfileupload.js följer inte IIS-inställningen
ZSD-3727 [NewUI] DropDown (not searchable) with Search function in provider returning nothing will say "Type to search" in new ui
ZSD-3710 Changing case in post-deployment scripts in Localization database doesn't change value in web
ZSD-3708 ServiceTiles have one white pixel border in Chrome
ZSD-3394 It's possible to delete used task form
ZSD-3317 [Old UI] Dropdown and multi checkbox default value does not show in admin web order details variable list when field is readonly
ZSD-3316 [Old UI] Service-selector default value does not show in variable list in admin web when field is readonly
ZSD-3305 Service selector close drop down directly in IE11 when there are many services
ZSD-3303 .disable() in old UI does not disable fileField when it has value
ZSD-2653 [OldUI] Not possible to multi quick approve approval and manual tasks for services where form contains required fields
ZSD-2652 iframe (allowed) tags are not safe in infoblocks (admin web)
ZSD-2650 Delayed validation in userweb setup form doesn't show validation message for fields
ZSD-2644 Error message in PopulateServiceSelectorDetails is wrong
ZSD-2640 Get-ZPCategoryTree returns system pages as well as pages
ZSD-4374 [CRM Plugin] Fix TLS 1.2 support in CRMManagement.psm1 row 37
ZSD-4282 [Old UI] Create service from user web, changing cost and monthly cost behaves weird