Orders are not processed and are stuck in Queued state

Problem

Orders are not processed and are stuck in Queued state

The Process system service is configured with incorrect host name to the Microsoft Workflow Manager (that doesn't match the communication certificate for MWM front end)

Error in logs:

  • Error when detecting/processing new command
  • Error processing new order command ...  The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel

Solution

  1. Open IIS manager and check the https binding on the web application named Workflow Management Site. Take note of the CN of the certificate
  2. Open the configuration file for Process system service default location "C:\Program Files\Zipper\ZervicePoint\ProcessSystem\Zipper.ZervicePoint.ProcessSystem.WorkflowService.exe.config"
  3. Locate the workflowHost section and the host attribute. Check that the host name is the same as the CN for the site checked in step
    • If not, change the host name in the configuration file.

Troubleshooting guidelines