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Release date: 2019-09-23

Always backup the Zervicepoint database before upgrading! If you experience an installation failure you must restore the database before continuing.

JavaScript DOM manipulation deprecated

In this release there are warning messages to the JavaScript console log when the ZApi functions GetElement, GetContainer, GetElement and GetContainer are invoked. If you have cases where you need to manipulate the DOM, check our Migration guide.Migration guide

Multi-tenant upgrade

This release contains no changes in Provisioning System or Client Web Service.

ZervicePoint PowerShell Management

This release contains no changes in the PowerShell Management module.

Install.cmd file no longer required

This release includes a completely new installer. This means that you no longer need to use the old Install.cmd file. The installer is however compatible with install.cmd should you wish to continue using it. If so, always use the file included in the latest release.

New requirement

There is a new software requirement. .NET Framework 4.6 or above is required. Please update accordingly before upgrading to this Zervicepoint version. It is needed because we have started to support SQL server 2017. Note: .NET 4.6 might cause unpatched Service Bus 1.1 for Windows server to become unresponsive

New features

Field-setting icons in Admin web

Settings on fields in the Form Editor in Admin web are now shown in an easier manner. By showing these icons the user gets a better overview of the different field settings without having to open the edit modal.

The different settings that are shown are: If it is bound to a variable and to which variable (hover over icon to see this); Required; Readonly; Hidden and if it is bound to a datasource and to which datasource it is bound to (hover over icon to see this).


Ability to add a comment when publishing a service

When publishing a service or process you now have the option to write a comment about what has been changed.

add a comment when publishing a service

The comments can be viewed in the service version history.

add a comment when publishing a service view previous comments

Changes in the Zervicepoint Installer

This release has no changes in the Zervicepoint Installer.

Issues corrected

Issue key Summary
ZSD-4352 [New UI] Datetime picker push down below footer
ZSD-4563 When favoriting a service on mobile, the current service is reloaded. This empties filled in forms.
ZSD-4676 When copying form, you can't remove variabels, only sections
ZSD-4837 DateTimePicker: Fields with no value is not null if it is only selectableTime
ZSD-4805 Not possible to translate text blocks added to the front page of a store
ZSD-4833 Unable to logon using Azure if the central tenant and client tenant differs.

System requirements and Documentation

You can find system requirements, documentation and knowledge base articles in our wiki here. Read about important information and breaking changes here. You can also have a look at our product site at

Providing feedback

If you would like to provide feedback or make a suggestion, please post a New Feature request in our service desk accessible from

If you would like to report an issue with Zervicepoint, please visit our service desk accessible from

Help the Zervicepoint documentation team ship the kind of product information you need most by giving us your feedback and comments. Submit your documentation feedback through our service desk accessible from

Known Issues

This section provides information about issues with Zervicepoint that were known at the time of writing this document. These issues may not appear in the product documentation, and in some cases may contradict existing product documentation. Whenever possible, these issues will be addressed in later releases.

Issue Summary
ZSD-4787 Users cannot see order details on orders with deleted service/process
ZSD-4775 [Plugin] AD Plugin - New-ZPADComputer - Displays poor error message on failure
ZSD-4766 If you use Get-ZPRoles you will not get correct result
ZSD-4762 Text is pushed out and becomes not visible in Drop Downs ( InternetExplorer )
ZSD-4750 GetDefault not triggered on New action in table page
ZSD-4748 [Shared list] - Removed lists that has columns break get-zpprocess
ZSD-4732 User receives an exception when trying to order a service with a required field that is not bound
ZSD-4728 Removing a Task form in the service editor cause an exception later when the task assignee is trying to access the form.
ZSD-4723 Posting a dropdown bound to variable to the same form in a task will result in an additional null,null option in the dropdown
ZSD-4719 [UI] - Checkbox bound to string variable is always no in users order view
ZSD-4698 Wrong form is loaded when opening a service
ZSD-4696 [Person Lookup] Service can't be reached after new TLS 1.2 requirement
ZSD-4694 [NewUI] Date picker loses focus when trying to edit a date
ZSD-4645 Runspaces are created on each search in dropdowns, resulting in runspacecreation not working
ZSD-4639 not displaying correctly in Mobile browser
ZSD-4621 Activity feed shows wrong time in Safari
ZSD-4620 [NewUI] Image border bug
ZSD-4585 Quantity issue
ZSD-4565 [IE] When using long text on a Page with does not line break
ZSD-4534 [Old UI] When a service contains an empty form section no table actions works for that service
ZSD-4410 Svårt läsa Read Only text i mobilt läge
ZSD-4391 Mobile GUI bug in Service Selector
ZSD-4374 [CRM Plugin] Fix TLS 1.2 support in CRMManagement.psm1 row 37
ZSD-4282 [Old UI] Create service from user web, changing cost and monthly cost behaves weird
ZSD-4119 jquery.zfileupload.js följer inte IIS-inställningen
ZSD-3727 [NewUI] DropDown (not searchable) with Search function in provider returning nothing will say "Type to search" in new ui
ZSD-3710 Changing case in post-deployment scripts in Localization database doesn't change value in web
ZSD-3708 ServiceTiles have one white pixel border in Chrome
ZSD-3394 It's possible to delete used task form
ZSD-3317 [Old UI] Dropdown and multi checkbox default value does not show in admin web order details variable list when field is readonly
ZSD-3316 [Old UI] Service-selector default value does not show in variable list in admin web when field is readonly
ZSD-3305 Service selector close drop down directly in IE11 when there are many services
ZSD-3303 .disable() in old UI does not disable fileField when it has value
ZSD-2653 [OldUI] Not possible to multi quick approve approval and manual tasks for services where form contains required fields
ZSD-2652 iframe (allowed) tags are not safe in infoblocks (admin web)
ZSD-2650 Delayed validation in userweb setup form doesn't show validation message for fields
ZSD-2644 Error message in PopulateServiceSelectorDetails is wrong
ZSD-2640 Get-ZPCategoryTree returns system pages as well as pages