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Release date: 2019-10-14

Always backup the Zervicepoint database before upgrading! If you experience an installation failure you must restore the database before continuing.

JavaScript DOM manipulation deprecated

In this release there are warning messages to the JavaScript console log when the ZApi functions GetElement, GetContainer, GetElement and GetContainer are invoked. If you have cases where you need to manipulate the DOM, check our Migration guide.Migration guide

Multi-tenant upgrade

This release contains no changes in Provisioning System or Client Web Service.

ZervicePoint PowerShell Management upgrade

Breaking change

The parameter UniqueId has been removed from the New-ZPStore cmdlet. This parameter was previously mandatory.

If you have scripts using this cmdlet they need to be updated by removing the parameter UniqueId.

Install.cmd file no longer required

This release includes a completely new installer. This means that you no longer need to use the old Install.cmd file. The installer is however compatible with install.cmd should you wish to continue using it. If so, always use the file included in the latest release.

New requirement

There is a new software requirement. .NET Framework 4.6 or above is required. Please update accordingly before upgrading to this Zervicepoint version. It is needed because we have started to support SQL server 2017. Note: .NET 4.6 might cause unpatched Service Bus 1.1 for Windows server to become unresponsive

New features

Sort by column in table page

It is now possible to sort table pages by columns in a ascending or descending order. To access this feature, click the column you wish to sort by. To change the sort order simply click the same column again.

Sort by column in table page

RTF Block in shared processes

When creating a shared process you now have the option to include RTF block in setup form.

RTF Block in shared processes toolbox RTF Block in shared processes implementation

Changes in Zervicepoint PowerShell Management

Breaking change

The parameter UniqueId has been removed from the New-ZPStore cmdlet. This parameter was previously mandatory. If you have scripts using this cmdlet they need to be updated by removing the parameter Guid.

Issues corrected

Issue key Summary
ZSD-4852 Missing translations for "Cost" and "Monthly" in activity feed
ZSD-4863 Status label displayed as "Item" in activity feed
ZSD-4865 Installer crashes on upgrade when the cached MSI for a previously installed package is missing
ZSD-4867 Unable to search for users when setting approver on Approval activities
ZSD-4868 Checkbox values show as "Ja" and "nej" (lowercase) in activity feed (swedish translation)
ZSD-4870 Installer sets StoreName to empty string in provisioning system config
ZSD-4877 Get-ZPRole by Id gets internal server error
ZSD-4878 New-ZPCentralProviderSetting fails because of missing primary key i database
ZSD-4879 New-ZPProcess with central provider activity cannot find central provider
ZSD-4882 New-ZPRole creates the role but throws exception
ZSD-4885 New-ZPProcess with central data source cannot find data source

System requirements and Documentation

You can find system requirements, documentation and knowledge base articles in our wiki here. Read about important information and breaking changes here. You can also have a look at our product site at

Providing feedback

If you would like to provide feedback or make a suggestion, please post a New Feature request in our service desk accessible from

If you would like to report an issue with Zervicepoint, please visit our service desk accessible from

Help the Zervicepoint documentation team ship the kind of product information you need most by giving us your feedback and comments. Submit your documentation feedback through our service desk accessible from

Known Issues

This section provides information about issues with Zervicepoint that were known at the time of writing this document. These issues may not appear in the product documentation, and in some cases may contradict existing product documentation. Whenever possible, these issues will be addressed in later releases.

Issue Summary
ZSD-4119 jquery.zfileupload.js följer inte IIS-inställningen
ZSD-4374 [CRM Plugin] Fix TLS 1.2 support in CRMManagement.psm1 row 37
ZSD-4565 [IE] When using long text on a Page with does not line break
ZSD-4585 Quantity issue
ZSD-4620 [NewUI] Image border bug
ZSD-4621 Activity feed shows wrong time in Safari
ZSD-4639 not displaying correctly in Mobile browser
ZSD-4645 Runspaces are created on each search in dropdowns, resulting in runspacecreation not working
ZSD-4694 [NewUI] Date picker loses focus when trying to edit a date
ZSD-4696 [Person Lookup] Service can't be reached after new TLS 1.2 requirement
ZSD-4698 Wrong form is loaded when opening a service
ZSD-4719 [UI] - Checkbox bound to string variable is always no in users order view
ZSD-4723 Posting a dropdown bound to variable to the same form in a task will result in an additional null,null option in the dropdown
ZSD-4728 Removing a Task form in the service editor cause an exception later when the task assignee is trying to access the form.
ZSD-4732 User receives an exception when trying to order a service with a required field that is not bound
ZSD-4748 [Shared list] - Removed lists that has columns break get-zpprocess
ZSD-4750 GetDefault not triggered on New action in table page
ZSD-4762 Text is pushed out and becomes not visible in Drop Downs ( InternetExplorer )
ZSD-4766 If you use Get-ZPRoles you will not get correct result
ZSD-4775 [Plugin] AD Plugin - New-ZPADComputer - Displays poor error message on failure
ZSD-4787 Users cannot see order details on orders with deleted service/process
ZSD-4853 SQL plugin klarar inte av att uppdatera en tabell med "computed columns"
ZSD-4854 SQL-Plugin, Invoke-ZPSQLQuery kan inte hantera order by clause
ZSD-4855 Path to where activity is located is gone
ZSD-4857 Possible to approve orders after rejected on TimeOut
ZSD-4873 New UI - Not redirected back to "To-do list" when changing state on an approval/manual task using a direct link in a notification e-mail