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Release date: 2020-01-22

Always backup the Zervicepoint database before upgrading! If you experience an installation failure you must restore the database before continuing.

Multi-tenant upgrade

This release contains no changes in Provisioning System or Client Web Service.

ZervicePoint PowerShell Management

This release contains no changes in the PowerShell Management module.

New features

Copy/Paste in form and workflow editors

When working in the form or workflow editor in a service, process or grouped activity, you can select one or more fields or activities by clicking in their headers (use Ctrl and/or Shift to select multiple) and then cut or copy them to the clipboard using either right-click to bring up a context menu, or using the keyboard shortcuts Ctrl+C and Ctrl-X. You can then paste the content of the clipboard in a different place (using the context menu or Ctrl+V), or even in a different service/process/grouped activity.

The content placed on the clipboard is in JSON format so you can easily share any content by simply pasting it into a text document, an email, a Slack or Skype conversation etc. To use the shared JSON string, simply copy it and then paste it into a new form or workflow.

Note: Because of security related restrictions, copy/paste using the context menu only works with Chrome and IE browsers. Other browsers do not allow us to access the clipboard directly (except for Firefox which allows write/copy operations). Keyboard shortcuts however work in any browser (tested in Chrome, Internet Explorer, Edge, Firefox and Safari). Below is a list of keyboard shortcuts added in this version.

Keyboard shortcut Action
Ctrl+A Select all fields/activities
Ctrl+D Deselect all
Ctrl+C Copy selected fields/activities
Ctrl+X Cut selected fields/activities
Ctrl+V Paste fields/activities (if a field/activity is selected, the content of the clipboard will be inserted before the selected field/activity, otherwise it will be pasted at the end of the selected container)
Ctrl+S Save the service, process or grouped activity
Delete Delete the selected fields/activities

We've adjusted the image gallery so that it only shows thumbnails when it's relevant, when it includes more than one image.

Changes in the Zervicepoint Installer

This release has no changes in the Zervicepoint Installer.

Changes in Zervicepoint PowerShell Management

This release has no changes in the PowerShell Management module.

Issues corrected

Issue key Summary
ZSD-4937 Clear-ZPOrder doesn't clear status when a newer version of the service exists
ZSD-4942 Installer configures client webservice url incorrectly
ZSD-4953 Can't load process if activity is bound to a variable that's out of scope
ZSD-4620 NewUI image border bug
ZSD-4963 Service Tile misalignment
ZSD-4964 DateTimePicker: Not able to open calendar datepicker in Internet Explorer

System requirements and Documentation

You can find system requirements, documentation and knowledge base articles in our wiki here. Read about important information and breaking changes here. You can also have a look at our product site at

Providing feedback

If you would like to provide feedback or make a suggestion, please post a New Feature request in our service desk accessible from

If you would like to report an issue with Zervicepoint, please visit our service desk accessible from

Help the Zervicepoint documentation team ship the kind of product information you need most by giving us your feedback and comments. Submit your documentation feedback through our service desk accessible from

Known Issues

This section provides information about issues with Zervicepoint that were known at the time of writing this document. These issues may not appear in the product documentation, and in some cases may contradict existing product documentation. Whenever possible, these issues will be addressed in later releases.

Issue Summary
ZSD-4119 jquery.zfileupload.js följer inte IIS-inställningen
ZSD-4565 [IE] When using long text on a Page with does not line break
ZSD-4585 Quantity issue
ZSD-4621 Activity feed shows wrong time in Safari
ZSD-4698 Wrong form is loaded when opening a service
ZSD-4723 Posting a dropdown bound to variable to the same form in a task will result in an additional null,null option in the dropdown
ZSD-4728 Removing a Task form in the service editor cause an exception later when the task assignee is trying to access the form.
ZSD-4732 User receives an exception when trying to order a service with a required field that is not bound
ZSD-4750 GetDefault not triggered on New action in table page
ZSD-4762 Text is pushed out and becomes not visible in Drop Downs ( InternetExplorer )
ZSD-4775 [Plugin] AD Plugin - New-ZPADComputer - Displays poor error message on failure
ZSD-4853 SQL plugin klarar inte av att uppdatera en tabell med "computed columns"
ZSD-4854 SQL-Plugin, Invoke-ZPSQLQuery kan inte hantera order by clause
ZSD-4857 Possible to approve orders after rejected on TimeOut