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End user portal (User web)

Front page

The portal's landing page displays selected and recommended services, as well as the user's favourites.


An user can mark commonly used Zervicepoint services as favourites. These will be displayed at the top of the front page.

Zervicepoint services can be pinned as recommended for the users. These are configured through the Admin Web.

Users are able to search the entire Zervicepoint Service Catalog. The Service name, description and tagged keywords are indexed by the Global Search.

Info blocks

Info blocks are rich text fields and shown in the footer or as an info banner on the front page. The content for the Info blocks are managed from within the Admin Web.


Publish your latest news from the Admin Web. News items can contain Header, Paragraph, Body copy and Publishing Date.

Shopping Cart

The shopping cart feature gathers multiple services so that they can be ordered all at once. Each cart has a unique correlation identifier that can be used for tracking and integration to other systems, e.g. ERP systems. If a service has been configured to allow the change of quantity, it can be updated here as well. The total cost and monthly cost is displayed for verification by the user.


Zervicepoint services are structured in Pages, for example Hardware, Software and HR – whatever your categories are. Pages are managed from Admin Web. Tip! Using Rich text information blocks enhances usability.

Table pages

By adding a Table Section to a page, you can visualise data from any inventoried data source in table format. You can select what columns you want to show and choose size for each column when designing the table in the Admin Web. Connect one or more Table actions to the table, making is possible for the user to edit a certain row in the table. The actions are connected to existing ZP services in the store.


Zervicepoint handles four different types of forms, Order forms, Approval forms, Task forms and Setup forms. The Order form is filled out by the end user when requesting a ZP service. Approval and Task forms can be added to approval activities and manual task activities in the workflow designer. Setup forms are used for collecting input to a Shared process.

Forms are created in the Form designer in the administration portal and can contain rich set of integrations and logic to make it simple for the users.

Activity Feed

The Activity feed displays the status of each request in real time. When a request enters a new state, for example if it has been approved by a line manager, the new status will be displayed.

The user can see details about each request by clicking the specific request in the feed. There is a free-text search available to filter out order ID, ZP service name and form data, etc.

To-do List

From this view, tasks are managed by their assignee. Tasks contain the order details and it is possible to use additional forms for the assignee to fill out. The information from these approval and task forms can then be appended to the workflow.

User Profile

Users can customise their regional settings and see what roles they've been assigned within Zervicepoint.

Regional Settings

Customise the portal's language, time zone and culture settings. The different available options can be configured from within the Admin web.


Delegations are used to delegate tasks to other users for a limited time. Several delegations can be added to one or multiple users.